PRIVACY POLICY

Covenant Asset Solutions LLC

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Covenant Asset Solutions LLC ("we," "us," or "our") does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services.

All text messaging originator opt-in data is kept strictly confidential.

1. INTRODUCTION

This Privacy Policy describes how and why we may collect, store, use, and/or share ("process") your information when you use our services ("Services"), including when you:

Visit our website or any website of ours that links to this Privacy Policy

Engage with us in other related ways, including sales, marketing, or events

If you do not agree with our policies and practices, please do not use our Services.

If you have any questions, you may contact us at:

Covenant Asset Solutions LLC
Email: [email protected]
Phone: +1 (240) 548-0494

SUMMARY OF KEY POINTS

Do we process sensitive personal information?

No. We do not process sensitive personal information.

Do we receive information from third parties?

No. We do not receive personal information from third parties.

How do we process your information?

We process your information to:

Provide, improve, and administer our Services

Communicate with you

Prevent fraud and ensure security

Comply with legal obligations

We only process your information when we have a valid legal reason to do so.

Do we share your personal information?

We do not share or disclose your personal information except in rare circumstances, such as:

When required by law or court order

When necessary to provide services (e.g., subcontractors for customer support)

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will never be shared with any third parties.

2. INFORMATION WE COLLECT

We collect personal information that you voluntarily provide to us.

Personal Information May Include:

Name

Email address

Phone number

Physical address

Payment information (when applicable)

Opt-in records and timestamps for communications (SMS, email, etc.)

Non-Personal Information May Include:

IP address

Browser type

Device information

Website usage patterns

Cookies and tracking technologies

Customer Communication Records:

Inquiry records

Appointment details

Service history

Feedback

3. HOW WE USE YOUR INFORMATION

We process your information to:

Provide and improve our services

Process transactions and payments

Respond to inquiries and service requests

Send service-related updates

Maintain communication consent records

Ensure legal compliance

Prevent fraud and enhance security

We do not sell, distribute, or disclose your personal information to mailing lists or third parties without your explicit consent.

4. SMS MESSAGING & COMPLIANCE

Text Message Terms & Conditions

By opting into our SMS messaging services, you agree to receive messages related to our services, including:

Appointment reminders

Customer support

Important updates

Opt-In Consent

Messages are only sent after explicit opt-in

Timestamped records of opt-in are maintained

We comply with the Telephone Consumer Protection Act (TCPA) and applicable laws

Opt-Out Instructions

Reply "STOP" at any time to unsubscribe

A confirmation message will be sent

No further messages will be sent unless you re-opt-in

Opt-out requests are processed within 24 hours

Message Frequency

Frequency varies depending on your interactions

Messages are directly related to requested services

No promotional SMS messages are sent without specific consent

Help & Support

Reply "HELP" or contact us at:
[email protected]
Phone: +1 (240) 548-0494

Carrier Information

Standard message and data rates may apply

Carriers are not liable for delayed or undelivered messages

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing with subcontractors strictly for service support (such as customer service platforms) is permitted.

All other use cases exclude text messaging opt-in data and consent. This information will not be shared under any circumstances.

5. COOKIES & TRACKING TECHNOLOGIES

We may use cookies and similar technologies (such as web beacons or pixels) to improve user experience and analyze website traffic.

You may disable cookies in your browser settings; however, this may affect certain website functionality.

6. DATA RETENTION

We retain personal information only as long as necessary to:

Provide our services

Fulfill transactions

Maintain communication records

Comply with legal obligations

When no longer needed, your information will be securely deleted or anonymized.

7. DATA SECURITY

We implement appropriate technical and organizational security measures to protect your personal information.

However, no internet transmission or storage system can be guaranteed to be 100% secure. You access and use our Services at your own risk.

8. YOUR PRIVACY RIGHTS

Depending on your location, you may have rights to:

Access your personal data

Correct inaccurate data

Request deletion of your data

Withdraw consent

Opt out of marketing communications

You may exercise these rights by contacting us at:

[email protected]
+1 (240) 548-0494

9. CALIFORNIA PRIVACY RIGHTS (CCPA)

If you are a California resident, you may have the right to:

Request disclosure of personal data collected

Request deletion of your personal data

Opt out of the sale of personal data (we do not sell personal data)

Non-discrimination for exercising your rights

To exercise your rights, contact:
[email protected]

We will respond within legally required timeframes.

10. COLORADO, CONNECTICUT & VIRGINIA RESIDENTS

Residents of these states may have rights to:

Access personal data

Correct inaccuracies

Request deletion

Obtain a copy of your data

Opt out of targeted advertising or profiling

To submit a request, email:
[email protected]

We will respond within required legal timeframes.

11. INTERNATIONAL PRIVACY RIGHTS

Residents of Australia, New Zealand, South Africa, and other regions may have additional rights under applicable privacy laws.

You may request access or correction of your personal information by contacting us.

12. DO-NOT-TRACK SIGNALS

Currently, we do not respond to Do-Not-Track (DNT) browser signals, as no uniform standard exists.

13. CONTACT US

If you have any questions regarding this Privacy Policy, contact:

Covenant Asset Solutions LLC
Email: [email protected]
Phone: +1 (240) 548-0494